Terms of Service

These terms govern the relationship between the server administration (the "Administration") and users of the website and the game. By registering an account or paying for services, the user fully accepts these terms.

1. Subject

The Administration provides access to the game server and optional in-game services: in-game currency, items and statuses. The game is free to play; optional services are purchased at the user's discretion.

2. Account

• The user is responsible for keeping their username and password safe.
• The user must follow the server rules. An account may be banned for violations without compensation.

3. Payment

• Prices are listed on the donation page. Payments are processed by the payment services listed there.
• A service is considered delivered once the in-game currency is credited to the account.
• In-game currency and items are not money and cannot be exchanged back for money.
• Refund terms are given below, in the "Return and Refund Policy" section.

4. Liability

The server is provided "as is". Maintenance and game balance changes may occur. The Administration is not liable for interruptions caused by circumstances beyond its control.

5. Personal data

Personal data processing is described in the Privacy Policy.

6. Changes

The Administration may change these terms. A new version takes effect once published on this page.

7. Contact

Questions and claims are accepted through the support channels listed on the website.

Return and Refund Policy

MU MIA — MU Online server. Effective date: 01.10.2026.

Please read this policy carefully before making a purchase. By buying digital goods on MU MIA, you agree to the terms below.

1. Digital goods

All purchases on MU MIA — including in-game currency, items and account upgrades — are digital goods. Once they are delivered or credited to your account, they cannot be refunded.

2. No refunds on delivered goods

• All sales are final. We do not issue refunds or exchanges after the goods have been delivered to your account.
• Refunds are not provided for unused, partially used or unwanted digital items.

3. Exceptions

A refund may be considered only in these cases:

• Technical error — the payment went through, but because of a server or payment system error the goods were not delivered to your account.
• Unauthorized payment — the payment was made without your knowledge, and you can provide proof.

Contact our support within 7 days of the transaction. We will review your request and reply.

4. Chargebacks

Opening a chargeback or dispute with your bank or payment provider without contacting our support first will result in:

• permanent suspension of your account;
• loss of all remaining in-game items and currency.

If something went wrong, write to us first — we will sort it out.

5. How to request a refund

Send a request to our support team with:

• your game account login;
• the transaction ID or payment receipt;
• a description of the problem.

Support: our Discord server.

Each request is reviewed individually. Approved refunds are returned to the original payment method; it may take 5–10 business days for the money to appear on your account.

6. Changes to this policy

We may update this policy at any time. The current version is always published on this page; important changes are announced on our Discord server.