MU MIA
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Server rules

Rules

Effective from October 11, 2026. By registering on the website or logging into the MU Mia game server, you confirm that you have read these rules and agree to follow them. Not knowing the rules does not exempt you from them.

1. Account

  • You are responsible for keeping your login, password and account email safe. Everything that happens on an account is treated as done by its owner.
  • Use a unique password that you don't use anywhere else. Staff will never ask for your password — not in game, not on Discord, not in private messages.
  • Transferring, selling or sharing an account is at your own risk. Accounts lost after being handed to third parties are not restored, and items are not returned.
  • If you notice a login that wasn't you, change your password right away and contact support.
  • Accounts created to evade a ban are banned without warning.

2. Gameplay

The following is prohibited:

  • using cheats, speed hacks, bots, auto-clickers, macros or any other software that gives an advantage or plays for you;
  • exploiting game or website errors (bugs, dupes, exploits) — report them to the staff instead. A useful report may be rewarded; abusing it leads to a ban;
  • modifying client files or intercepting traffic between the client and the server;
  • deliberately preventing other players from completing events (blocking passages or ruining events in ways the game does not intend).

3. Communication

  • Insulting players or staff, threats, harassment and discrimination of any kind are prohibited.
  • Flooding, spam, excessive caps and deliberately provoking conflicts in game chat and on Discord are prohibited.
  • Advertising other servers, websites or third-party services is prohibited.
  • Impersonating staff or moderators is prohibited.
  • Publishing other people's personal data is prohibited.

4. Trading and scams

  • Scamming in trades, deals or the website market (including character sales) results in a permanent ban with no appeal.
  • Deals between players are their own responsibility. Check the items in the trade window before confirming: staff do not return items given away by mistake or under agreements made outside the game.
  • Selling game valuables or accounts for real money outside the website is prohibited. Staff do not handle disputes over such deals.
  • Abusing votes, referrals and other website rewards is prohibited. Bonuses obtained this way are removed.

5. Penalties

The penalty depends on how serious the violation is and may be applied in any order:

  • a warning;
  • a chat ban;
  • a temporary account ban — from 1 to 30 days;
  • a permanent account ban — for cheats, bots, bug abuse, scams and repeated violations;
  • removal of items, currency and characters obtained by breaking the rules.

A ban may be applied to all accounts of the offender. The list of banned players is on the Banned page. You can appeal a penalty within 14 days through support.

6. Donations and refunds

  • A donation is voluntary support of the project. In return you receive game currency and digital goods, credited to your account automatically after payment.
  • Game currency and items are digital goods. Once credited to your account they are non-refundable, including unused, partially used or no longer wanted currency.
  • If your payment went through but the currency did not arrive, contact support within 7 days with your account login and the order number or receipt. We will either credit the purchase or refund the money to the original payment method.
  • If a payment was made without your knowledge, contact support with proof — each such case is reviewed individually.
  • Filing a chargeback or dispute with your bank or payment provider without contacting us first results in an account ban and removal of all purchased currency and items.
  • Donating does not give the right to break the rules and does not protect from penalties. Currency on a banned account is not refunded.

7. Personal data

  • We store your login, email, hashed password, login IP addresses and purchase history — this is needed to run your account, protect it from hacking and fraud, and resolve payment disputes.
  • We never receive or store bank card details: payments are processed by payment providers.
  • The website uses cookies to keep you signed in and to remember your language.
  • We do not sell or share your data with third parties, except when required by law or needed to investigate fraud.
  • To get a copy of your data, correct it or delete your account, contact support.

8. Server operation and liability

  • Staff carry out maintenance, updates and restarts, during which the server may be unavailable.
  • Game balance, rates, events and the shop range may change. We announce changes in the news.
  • We are not responsible for lost items or progress caused by the player's own actions, account transfers, or problems on the player's or their provider's side.
  • If a loss happened through our fault (a server failure or rollback), we try to compensate it — the decision is based on the logs.

9. Changes to the rules and contact

  • Staff may change these rules. A new version takes effect once published on this page; important changes are announced in the news and on Discord.
  • Situations not covered by the rules are decided by the staff.
  • Questions, complaints and appeals — through the Support section of the website or on our Discord.